Definition of Employee Assistance Program
Guardian’s EAP is not a group health plan, but provides professional, confidential assessment, assistance and/or referral and short-term counseling at no cost to you. The Work Life Matters Employee Assistance Program (EAP) is a service purchased by EDENS for full time employees that provides confidential and professional help to resolve your problems that are affecting you and your family.
Why EDENS needs an EAP
Balancing work with life/family issues is not always easy to do. When problems become persistent and unmanageable, they may affect your sense of well-being or interfere in important relationships with your family, friends, or your supervisor and/or co-workers.
The EAP program helps you get fast, practical help before personal problems become work problems.
Confidential – EDENS will not know about use of EAP
Unless you decide to tell them, EDENS will not know about your use of the EAP. Your decision to use EAP services is voluntary and confidential. No EAP record is placed in your personal file, and EDENS receives no report of who has contacted the EAP.
Types of problems the EAP can help with
With confidential 24 hour access to professional consultants, 7 days a week, 365 days a year through unlimited telephone assessments and contacts, as well as up to five free face-to-face visits with counselors per year, assistance is available for virtually any kind of issue including, but not limited to:
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Cost of services
Evaluation and 3 visits (per employee/household member per issue, per year) to a counselor are paid by EDENS and are FREE to you and your family. If further counseling is recommended, the cost beyond the initial visit becomes your responsibility. Your Work Life Matters EAP counselors will assist you in understanding what services are covered by your insurer.
Contacting Work Life Matters
All full time employees should feel free to contact a consultant directly at 1-800-386-7055 for assistance, 24 hours a day, 7 days a week, 365 days a year.
They can also be reached online at Work Life Matters (access code: worklife). Work Life Matters keeps all information confidential.
You can also access help with Identity Theft through Work Life Matters
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EAP Complete Brochure
- Employee Assistance Program Overview
- How to Connect with a Counselor for Complimentary Support Services
Remember, early intervention is important to maintaining your health,
your job performance, and your relationships.
Note: The simplified benefit summaries contained herein are designed to be concise, simplified highlights of each benefit plan. As such, they are not comprehensive or authoritative. For complete details, please refer to the applicable benefit plan booklet provided by the insurer or your employer. In matters of tax or legal interpretation, seek the services of a qualified professional.